Info / Terms and Conditions

This website is operated by Maison Alma SARL. Throughout the site, the terms “we”, “us” and “our” refer to Maison Alma.  Maison Alma, offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms and conditions stated here.

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Prices and Payment

Prices for our products are subject to change without notice.

The following payment methods are accepted by Maison Alma: Visa and Master Card.

Please let us know if you wish to pay by Pay Pal (through a message on the CONTACT link) and we will send you a paypal invoice and payment link.

Banking charges by the receiving bank on payments to us will be absorbed by us. All other charges relating to payment in a currency other than Euros will be absorbed by you.

Our contract with you

These terms and conditions apply: so far as the context allows, to you as a visitor to Our Website; and in any event to you as a buyer or prospective buyer of our Goods.

We will accept your order by way of email confirmation. That is when our contract is made. Our email will also confirm details of your purchase and tell you when we will dispatch your order.

We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.

If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms still apply.

 
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Delivery

All pieces are made to order, please allow 14-21 working days for delivery.

You must ensure that someone is present to accept delivery.

We do not cover customs and duty payments for orders outside Colombia.

Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.

We will send you a message by email to tell you when we have despatched your order.

Your order will be delivered to the address supplied when the order is placed, by Fedex or by Chronoposte depending on the region.

Any parcel returned to Maison Alma due to an incorrect or incomplete delivery address will be redispatched at the buyer’s expense. 

 

Legal Information

Publisher : MAISON ALMA - SARL with a capital of €5,000 domiciled at 1 Rue Saint Hyacinthe 75001 Paris - Siret 82859076000017. with VAT registration No. FR46828590760

Contact: hola@maison-alma.com

Art Direction by ARCAL STUDIO

 

Returns

All Maison Alma statement pieces are made to order. Unfortunately, we are unable to offer exchange on all pieces that have been made to order.

Please do contact us if you would like any information about a particular piece, whether it be further images, or if you would like to arrange an appointment at our studio.

Sale items are not eligible for refund or exchange, unless the item in question is faulty.

In the case the goods are faulty: you must inform us by email to hola@maison-alma.com including all details of the order and defect or other reason for return.

The Goods must be returned to us as soon as any defect is discovered.

So far as possible, Goods should be returned: with both goods and all packaging as far as possible in their original condition; securely wrapped; including our delivery slip; marked as ‘Return’ (external packaging); at your risk and cost.

 

Personal Information

We take our customers privacy seriously and we will only collect and use your personal information as outlined in our Privacy Statement. Our Privacy Statement fully complies with the Personal Information Protection and Electronic Documents Act and represents the industry’s best practice. To view our Privacy Policy, please see the page on Our Website.

 

Disclaimers

We reserve the right, at our sole discretion, to update, replace or make changes to Our Website, the Content, or to any of the Goods, at any time and without prior notice. You can review the most current version of the Terms and Conditions at any time at this page. Your continued use of or access to our website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

There may, on occasion, be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the is inaccurate at any time without prior notice.

The service and all products and services delivered to you through the service are provided without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee, represent or warrant the compatibility of Our Website with your equipment, software or telecommunications connection.

In no case shall we be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Our liability shall be limited to the maximum extent permitted by law.

Miscellaneous provisions

We will communicate with you by email and you agree that email communications are contractually binding in the same way as signed and dated paper sent by post.

Where we provide goods or services without specific charge to you, then it is deemed to be provided free of charge, and accordingly, there is no contractual nor other obligation upon us in respect of those goods or service nor shall we confer any benefit or obligation on any third party.

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

We are not liable for any breach of our obligations resulting from causes beyond our reasonable control.

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.

Definitions

In this agreement:

“Carrier” means any person or business contracted by us to carry Goods from us to you.

“Consumer” means any natural person who, in connection with this agreement, is acting for purposes which are outside his business.

“Our Website” means the entire computing hardware and software installation that is or supports Our Website.

“Goods” means any of the pieces we offer for sale on Our Website.

“Content” means any material in any form published on Our Website by us.