Info / Delivery and Returns

Your Maison Alma bespoke piece is made to order, by hand by our master tailors and artisans. Please allow 14-21 working days for shipment. We ship all orders through registered, recorded delivery, and are happy to help with any urgent delivery requests.

DELIVERY

All pieces are made to order, please allow 14-21 working days for delivery.

You must ensure that someone is present to accept delivery.

We do not cover customs and duty payments for orders outside Colombia.

Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.

We will send you a message by email to tell you when we have dispatched your order.

RETURNS

All Maison Alma statement pieces are made to order. Unfortunately, we are unable to offer exchange on all pieces that have been made to order.

Please do contact us if you would like any information about a particular piece, whether it be further images, or if you would like to arrange an appointment at our studio.

Sale items are not eligible for refund or exchange, unless the item in question is faulty.

In the case the goods are faulty: you must inform us by email to hola@maison-alma.com including all details of the order and defect or other reason for return.

The Goods must be returned to us as soon as any defect is discovered.

So far as possible, Goods should be returned: with both goods and all packaging as far as possible in their original condition; securely wrapped; including our delivery slip; marked as ‘Return’ (external packaging); at your risk and cost.